Automatic functional tests of CRM (Customer Management System)

Publicerad 2012-09-07

There may be a business value to automate critical use cases for an assignment in the CRM area. The content of the work may consist of:
 Find the critical scope of use cases
 Evaluate which of the critical use cases can be automatised and to what level?
 Shall the scope and level of possible automatised use cases increase the business value in terms of delivery quality (number of AT errors, number of production errors, increased maintenance profibillaty)?
 Is there other positve effects of an automatisation, i e improved customer relationship.
 Estimate the cost of a critical number of use cases to increase the delivery quality.
 Evaluate tools for automatisation of the tests.
 Implement a number of the use cases in a selected tool.

Sven-Gunnar Nygren

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