Sales and Customer Service Department in Madrid, Spain

Publicerad 2012-09-11

Company description:
This is a language school offering a wide range of Spanish lessons for adult students of every age in the heart of Spain. They are dedicated to their work and offer well-structured services with competitive prices. The classes and groups are very small which is good for the learning process of every student.

Job description:
To carry out a series of Business Administration and Customer Service activities. Provide clear, personalized, well structured commercial and informative responses to clients.

Tasks:
Sales:
- Inbound telephone / email enquiries:
- Quickly identify client needs
- Be credible and give knowledgeable (technical) advice (e.g. suitability of accommodation, course contents / descriptions, exam courses)
Clients:
- Manage client requirements and answer client questions
- Ensure all required info obtained from client is communicated appropriately to the different departments
- Issue visa invitation letters and provide comprehensive arrival instructions
- Identify opportunities to sell additional products or services
- Collate student evaluations. Recommend and implement improvements.
- Issue level certificates
Business Administration
- Office supplies (paper, toners light bulbs, toilet rolls) and books
- Maintain the “correct” stock levels
- Take advantage of bulk discounts available
- Ensure the most competitive prices are obtained. Negotiate where required
- Manage classrooms

Skills and requirements:
- Strong communication skills: written (succinct, commercial, empathy, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).
- Outgoing friendly personality. Capable of quickly developing a rapport / relationship of trust with clients (telephone, email and in person) and suppliers
- Excellent organisational / multitasking / prioritising skills
- Can do attitude / flexible attitude and approach to work
- Commercial with innovative ideas. Focus on cost management and revenue maximisation.
- Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language

Language requirements:
Good level of English and Spanish.
At least one other language (especially French or German).

Working hours:
40 hours per week.
Distributed 9am until 6pm (3 days per week) and 2pm to 10pm (2 days a week)

Duration:
6 months, or longer

Salary:
300€/month
Also three free Spanish lessons a week!

Location:
Madrid, Spain

Send us an e-mail if you are interested: info@spain-internship.com

Susanna Mettomäki

+34955115793