Publications

Articles in journals Conference papers Doctoral theses, comprehensive summaries Licentiate theses, monographs

Articles in journals

Stenmark, P. & Lilja, J. (2014). Designing for the satisfaction of high-level needs : introducing the Ideation Need Mapping (INM) methodology. The TQM Journal, vol. 26: 6, pp. 639-649.

Johan, L. & Richardsson, D. (2013). Getting Over the Bridge : “Three Billy Goats Gruff” as a Metaphor for the Start and Development of an AI-Community of Practice in Mid Sweden. AI practioner, vol. 15: 2, pp. 41-47.

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.

Johan, L. & Richardsson, D. (2012). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 4-15.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.

Lilja, J. & Wiklund, H. (2007). A two-dimensional perspective on attractive quality. Total Quality Management and Business Excellence, vol. 18: 6, pp. 667-679.

Lilja, J. & Wiklund, H. (2006). Obstacles to the creation of attractive quality. The TQM Journal, vol. 18: 1, pp. 55-66.

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. The Asian Journal of Quality, vol. 6: 3, pp. 38-55.

Johan, L. & Daniel, R. (). Why is it Suddenly so Easy to Change? : Towards an Understanding of the Generative “Mystery” of the Appreciative Inquiry Interview and How to Start to Integrate it with Quality Management. International Journal of Quality and Service Sciences,

Palm, K. , Lilja, J. & Wiklund, H. (). Agencies, it’s Time to Innovate! : Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences,

Palm, K. , Lilja, J. & Wiklund, H. (). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence,

Conference papers

Stenmark, P. & Lilja, J. (2014). Exploring a new methodology for customer- involved ideation with a focus on high-level Needs. .

Palm, K. & Lilja, J. (2014). From Reducing to Dynamically Managing Operational Deviations in the Service Sector : Towards Integrating Quality and Innovation Management in Practice by Ambidextrous Deviation Management (ADM). .

Åslund, A. & Lilja, J. (2013). Towards Capturing and Visualizing Value Creation : Exploring and Elaborating Attribute-Value Mapping. .

Palm, K. & Lilja, J. (2012). Towards Improving InnovAbility : Elaborating on the Ability to Measure Innovation Quality in Service Organizations. In Electronic Proceedings of the 15th QMOD Conference.

Lilja, J. & Richardsson, D. (2011). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. .

Stenmark, P. & Lilja, J. (2011). Exploring environmental labeling as a means of product differentiation in the outdoor industry. .

Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. In Electronic Proceedings. Cottbus, Germany :

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney. . Linköping : (Linköping Electronic Conference Proceedings)

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. In Conference on Quality Management for Organisational and Regional Development, Palermo, 29 June – 1 July 2005: 8th QMOD Conference.

Lilja, J. & Wiklund, H. (2005). Quality Practice and External Customer Value : Critical reflections on the ideal linkage. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005, Palermo, Italien, 29.06.2005 - 01.07.2005... pp. 281--292.

Doctoral theses, comprehensive summaries

Lilja, J. (2010). The Realization of Attractive Quality : Conceptual and practical perspectives within the TQM system. Dis. (Comprehensive summary) Östersund : Mid Sweden University, 2010 (Mid Sweden University doctoral thesis : 96)

Licentiate theses, monographs

Lilja, J. (2005). Quality practice and customer value: strengthening the ideal linkage. Lic. Luleå : Luleå tekniska universitet, 2005 (Licentiate thesis / Luleå University of Technology : 2005:50)