Zoom

Save favourite 18 Dec December 2018

Zoom is a video conferencing tool, which can be used to hold meetings or distance education lectures. Zoom replaces Adobe Connect as the Mid Sweden University distance education tool as of spring semester 2019.

On this website, you can find frequently asked questions and answers about Zoom. If you cannot find what you need here, you can find more information on Zoom's support site or contact Helpdesk.

Getting started

Where can I find Zoom?

Option 1: Add Zoom as a tool in the Staff Portal
Option 2: Go to https://miun-se.zoom.us

How do I change from the Sunet Zoom to the Mid Sweden University Zoom?

Start by checking that you are logged out of both your Sunet Zoom account and the desktop client. Go to the Mid Sweden University Zoom via the web browser and choose Sign in to a new account. Put in your Miun log in information and follow the instructions on your screen. Remember to  confirm the move via the email sent to you from Zoom.

Your meeting id will be the same at both the Sunet and the Miun domain, but you must replace the links to the meeting if you have already distributed them to students or colleagues.

What do I do when I cannot log in and get the message to contact Helpdesk?

Most likely, you have already created an account at zoom.us using your Miun e-mail address. Go to zoom.us and choose Sign in. Enter your e-mail address and your password. If you have forgotten your password, choose Forgot password. When you have logged into your account, go to Account Profile in the left-hand menu and choose Terminate your account. Thereafter, you can log in to the Miun domain.

Do I have to install anything to be able to use Zoom?

The downloading programme for the Zoom client will start automatically the first time you click on a Zoom link or log into https://miun-se.zoom.us. Just follow those instructions.

How do I log in?

You use your regular Mid Sweden University personnel log in. If you use the Zoom app or the web application, you might have to sign in via a SSO service. If so, type in miun-se for your company domain and you will be taken to the regular Mid Sweden University log in service.

What kind of equipment do I need to be able to use Zoom?

The same as for Adobe Connect or Skype. A computer, tablet or smartphone with a stable internet connection, a headset and a web camera. If you do not have a headset or a web camera, you can pick those up at the Miun caretakers' office (vaktmästeriet).

Which settings do I need to make in Zoom?

You need to change the country dial-in code for phone participants so that they get a Swedish telephone number to join a meeting. You do this under Meeting Settings, and the Telephone tab at the upper right of the page. Under Global Dial-in Countries/Regions, it says United States with a pen icon next to it. Click on the pen, remove United States from the right column and choose Sweden in the left column. Click on Save. The telephone number will be visible in the meeting invitations you send out.

It is also nice if you upload a picture of yourself, which will be visible in the meeting room when your camera is off. When you log into Zoom, click on the grey man in the upper right corner to get to your profile. The top alternative is to upload a picture.

In the same section, you also add which university you work at.

How do I log into the Zoom app?

Download the ZOOM Cloud Meetings App from the App Store or the Play Store. Click on Sign in and choose Sign in with SSO. For company domain, write miun-se. It will then take you to the regular Miun log in site, log in there and start using the app.

How do I participate/log into a meeting I have been invited to?

If you have gotten a link sent to you via e-mail or in your Outlook calendar, just click on the link. If you have not gotten a link, you need to know the meeting ID number, which the meeting organiser will have to send to you. Go to Zoom, click Join and type in the meeting ID number.

How do I start my camera?

If the meeting organiser has chosen to start the meeting with automatic video, your camera will start automatically when you enter the meeting. Otherwise, you can start the camera in the lower left corner of the meeting window by clicking Start Video. Has the computer chosen the wrong camera? Click on the arrow next to the camera symbol to choose another camera.

How do I start my audio?

As you join the meeting, you will be prompted to Join with Computer Audio, which will start your microphone. Here you can also test your sound quality.

Did the computer choose the wrong microphone? In the lower left corner of the meeting, click on the arrow next to the microphone symbol to choose another microphone.

Can I rename my personal meeting ID to something that is easier to remember?

You can rename your meeting ID, but you can only use numbers in the name, not letters.

To rename the ID, go to Zoom, click on Sign in, go to the tab Personal Meeting Room, click on Edit this Meeting in the lower right corner. At the top, you can now change your Personal Meeting ID. It has to be 9-10 numbers long.

Planning and inviting to a meeting/lecture

How do I schedule a meeting in Zoom?

Go to Zoom (https://miun-se.zoom.us/) and click on Sign In. Click on Schedule a new meeting. Then there is a number of choices you need to make.

How do I invite my colleagues to a meeting?

When you schedule the meeting in Zoom, after you have clicked on Save, you will come to Manage my meeting. There, you will find buttons to share your invite via Google Calendar, Outlook or Yahoo Calendar. Click on Outlook and choose Open with Outlook. This will create a calendar event in your Outlook which you can invite participants too. You can also choose to copy the invitation and send it in an e-mail.

How do I invite my students to a meeting/lecture?

When you schedule the meeting in Zoom, after you have clicked on Save, you will come to Manage my meeting. The students need the link to your Zoom meeting. Preferably, you share it through Moodle or put it in the class schedule.

How do I inform my students about Zoom?

There is a web page about Zoom in the student portal where students can find information: miun.se/student/zoom 

Can we create a Zoom room for a course which all teachers will have access to as host?

No, Zoom is like Skype, in that each meeting room is personal.

Can there be more than one host in a Zoom meeting?

Yes, in the meeting, you can give another participant co-host rights with you. When you are in the Zoom meeting, click on Manage Participants. Hover the cursor over the person you wish to make co-host, click on More and then Make co-host. Both of you will now have the same rights to e.g. record and create breakout rooms.

How many participants can I have in my Zoom meeting?

Up to 100 participants.

Will the students/participants be able to enter the meeting before I have logged in?

You control that yourself. The default setting is that they do not, but when you schedule the meeting/lecture, under Meeting Options, you can click Enable join before host if you want them to be able to enter the meeting before you.

Will the students'/participants' audio and video start automatically when they enter the meeting?

You control that yourself. The default setting is that audio is on and video is off when the participants log in. When you schedule the meeting/lecture, under Video you can choose whether the video should start automatically, both for the host and the participants, and under Meeting Options, you can click Mute participants on arrival if you do not want their audio to be on when they enter.