Telephony

You handle your meetings and your internal calls via Teams. To make external calls until October 29, you need to use your business mobile. If you do not have a mobile and usually call via the computer, please use the Touchpoint app.

Yes, you can continue to connect to external Skype meetings, either via a web client or with the help of Teams that have the functionality to also connect to Skype meetings.

Incoming external calls continue to work throughout the transition period until October 29 to both TouchPoint and mobile.

This is the type of Office 365 license needed to get access to Teams telephony functionality. The licenses began to be activated on October 20.

This means that telephony is via Teams and that it is no longer possible to use Skype.

Even if you can see a keypad for telephony in Teams, you can not start making external calls before 29 October. The underlying technology is only available when the change of provider to Tele2 has taken place on 29 October.

Follow this guide if you do not know how to switch your SIM card:

Guide: How to switch SIM-card

The basis for most employees' telephony is a mobile subscription, even if you only call via the computer or have a fixed-line. This means that a SIM card is sent home as it "belongs" to the subscription, even if you do not have a mobile phone. It was difficult to distinguish between those who only use the computer / fixed-line and those who need a mobile phone in this change to Tele2.

If you have received a SIM card even though you do not use a mobile phone, keep it until we change provider, on 29 October. It should not be needed to start the subscription, but still keep it for a while if it should be needed.

Yes, it is possible to get an eSIM instead of a regular SIM card if it suits your solution better. This makes it possible for you who, for example, use a newer iPhone to get dual SIM cards in your mobile (where one of the slots only can handle one eSIM). Of course, it also works in Android and other phone versions that support this.

It is allowed to use the Mid Sweden University’s SIM card (also eSIM) in your private mobile phone to be reachable from the university line during your working hours. If you choose to use this solution, please return your business mobile to the Service centre, if you have one.

Please note that none of Mid Sweden University's insurances or guarantees apply if you use this solution.

Yes, it is allowed to use your private mobile if you prefer and / or only want a single phone with you during the day. Remember that you must be contactable during your working hours on the job number you have from the university. You need to have a SIM card (or eSIM) from Mid Sweden University in your private mobile in these cases, if you do not use another solution for your job telephony. Please remember to return your business mobile to the Service centre in cases where you have one and the job's SIM card is in another phone. This is because it is not allowed to use the work phone as your own private equipment.

Please note that none of Mid Sweden University's insurances or guarantees apply if you use this solution.

Tele2 has confirmed that both SNOM desk telephones and SNOM conference telephones will work in the new solution, but settings need to be changed in them. INFRA expects that they will be able to test the new settings until we change provider, 29 Oct. It will be possible to change the settings in the SNOM phones as soon as the transition to Tele2 is done, otherwise it will not work to make calls with the current solution via Telia.

If it should take a day or two to change settings in all SNOM phones, the option to call from the computer can be used. The recommendation is to, if possible, switch from a fixed-line telephone to only call via the computer (via Teams in the new solution, which replaces Skype / Touchpoint used today).