Publications

Publications

Articles in journals
Books
Chapters in books
Conference papers
Doctoral theses, comprehensive summaries
Doctoral theses, monographs
Licentiate theses, comprehensive summaries
Licentiate theses, monographs
Other
Manuscripts
Reports

Articles in journals

Sten, L. , Ingelsson, P. & Häggström, M. (2024). Exploring real teamwork and sustainable quality culture, focusing on top management teams. The TQM Journal,  

Lilja, J. (2024). Facilitating organizations to dance with the complex “logic of life” : spinning with paradoxes in regenerative appreciative inquiry summits. Learning Organization,  

Bäckström, I. , Ingelsson, P. , Sten, L. & Häggström, M. (2023). A proposed model for developing quality and efficiency in transitional care. The TQM Journal, vol. 35: 9, pp. 107-122.  

Boström, J. , Hillborg, H. & Lilja, J. (2023). Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare. The TQM Journal, vol. 35: 9, pp. 173-190.  

Eriksson, M. , Eriksson, T. & Jonsson, E. (2023). Conflicting factors when implementing a statutory quality management system within the public sector: a study in Sweden. The TQM Journal,  

Snyder, K. M. & Turesky, E. F. (2023). Dancing the Data : A Duo-Ethnographic Exploration Toward Dialogic Reflexivity in Qualitative Data Analysis. Qualitative Inquiry, vol. 29: 5, pp. 558-570.  

Brodén, K. , Snyder, K. , Sörensen, H. & Zingmark, M. (2023). Determining Value in Welfare-Technology : The Need for a Multi-Perspective Framework. International Journal of Health Economics and Policy, vol. 8: 4, pp. 76-88.    

Snyder, K. M. & Snyder, K. J. (2023). Developing adaptivity and responsiveness in organisations through human network structures : a management strategy. Leadership, Education, Personality: An Interdisciplinary Journal, vol. 5: 1-2, pp. 1-11.  

Snyder, K. , Johnson, M. & Snyder, K. (2023). “Going hybrid on a dime” : Insights for transformation in education toward sustainable quality development. Seminar.net, vol. 19: 1  

Ness, O. , von Heimburg, D. , Karlsson, B. , Kilkku, N. , Tuurnas, S. , Vamstad, J. , Lilja, J. , Iacono, R. & et al. (2023). Shaping a Wellbeing Future for People and Planet. Nordic journal of wellbeing and sustainable development, vol. 2: 1, pp. 1-4.  

Nygren, J. M. , Lundgren, L. , Bäckström, I. & Svedberg, P. (2023). Strengthening Digital Transformation and Innovation in the Health Care System : Protocol for the Design and Implementation of a Multidisciplinary National Health Innovation Research School. JMIR Research Protocols, vol. 12  

Häggström, M. , Ingelsson, P. , Sten, L. & Bäckström, I. (2023). Success Factors for Quality and Safety of Intensive Care Unit Transitional Care – Listening to the Sharp End. Quality Innovation Prosperity, vol. 27: 1, pp. 1-20.  

Sten, L. , Ingelsson, P. & Häggström, M. (2023). The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams. The TQM Journal, vol. 35: 9, pp. 152-172.  

Mårtensson, A. , Snyder, K. , Ingelsson, P. & Bäckström, I. (2023). Understanding long-term thinking as a management strategy to support sustainable quality development : Perspectives from education. The TQM Journal, vol. 35: 9, pp. 352-368.  

Ness, O. , von Heimburg, D. , Karlsson, B. , Kilkku, N. , Turnaas, S. , Vamstad, J. , Lilja, J. , Iacono, R. & et al. (2022). Welcome to the Nordic Journal of Wellbeing and Sustainable Welfare Development (NJWEL). Nordic Journal of Wellbeing and Sustainable Welfare Development, vol. 1: 1, pp. 1-5.  

Boström, J. , Hillborg, H. & Lilja, J. (2021). Cultural dynamics and tensions when applying design thinking for improving health-care quality. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 16-28.  

Carnerud, D. & Bäckström, I. (2021). Four decades of research on quality : summarising, Trendspotting and looking ahead. Total Quality Management and Business Excellence, vol. 32: 9-10, pp. 1023-1045.    

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions. Quality Innovation Prosperity, vol. 25: 2, pp. 1-18.    

Palm, K. & Lilja, J. (2021). On the road to Agenda 2030 together in a complex alliance of Swedish public authorities. Environment, Development and Sustainability, vol. 23: 6, pp. 9564-9580.    

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). The development of a measurement instrument focusing on team collaboration in patient transfer processes. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 45-62.    

Ingelsson, P. , Bäckström, I. & Snyder, K. (2020). Adapting a Lean leadership-training program within a health care organization through cocreation. International Journal of Quality and Service Sciences, vol. 12: 1, pp. 15-28.  

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.    

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2020). Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review. International Journal of Quality and Service Sciences, vol. 12: 3, pp. 385-403.    

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.  

Hedlund, C. , Stenmark, P. , Noaksson, E. & Lilja, J. (2020). More value from fewer resources : How to expand value stream mapping with ideas from circular economy. International Journal of Quality and Service Sciences, : 4, pp. 447-459.    

Carnerud, D. , Mårtensson, A. , Ahlin, K. & Persson Slumpi, T. (2020). On the inclusion of sustainability and digitalisation in quality management–an overview from past to present. Total Quality Management and Business Excellence,    

Fundin, A. , Lilja, J. , Lagrosen, Y. & Bergquist, B. (2020). Quality 2030 : Quality management for the future. Total Quality Management and Business Excellence,  

Kahm, T. & Ingelsson, P. (2020). "Stuck in the middle” Healthcare first-line managers´ responsibilities and needs of support when applying Lean. International Journal of Quality and Service Sciences, vol. 12: 2, pp. 173-186.  

Snyder, K. M. , Eriksson, H. & Raharjo, H. (2020). The management index : simplifying business excellence for management teams?. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 505-520.  

Carnerud, D. (2020). The quality movements three operational paradigms - A text mining venture. The TQM Journal, vol. 32: 6, pp. 1577-1598.  

Kahm, T. & Ingelsson, P. (2019). Creating a development force in Swedish healthcare: a focus on the first-line managers’ perspective when applying Lean. International Journal of Health Care Quality Assurance, vol. 32: 8, pp. 1132-1144.  

Bäckström, I. (2019). Health-related quality management values : comparing manager and co-worker perceptions. International Journal of Quality and Service Sciences, vol. 11: 4, pp. 588-603.    

Mårtensson, A. , Snyder, K. & Ingelsson, P. (2019). Interlinking Lean and Sustainability : How ready are leaders?. The TQM Journal, vol. 31: 2, pp. 136-149.  

Carnerud, D. (2018). 25 years of quality management research – Outlines and Trends. International Journal of Quality and Reliability Management, vol. 35: 1, pp. 208-231.  

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.  

Carnerud, D. , Jaca, C. & Bäckström, I. (2018). Kaizen and continuous improvement – trends and patterns over 30 years. The TQM Journal, vol. 30: 4, pp. 371-390.    

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total Quality Management and Business Excellence, vol. 29: 5-6, pp. 618-632.  

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?. Leadership in Health Services, vol. 31: 3, pp. 276-292.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2018). Using design thinking to support value-based leadership for sustainable quality development. Business Process Management Journal, vol. 24: 6, pp. 1289-1301.  

Boström, J. , Hillborg, H. & Lilja, J. (2017). Cultural Change of Applying User Involvement for Improving Healthcare Quality : A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users. Quality Innovation Prosperity, vol. 21: 3, pp. 158-172.    

Palm, K. & Algehed, J. (2017). Exploring enablers of innovative quality development in public administration. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 203-217.    

Carnerud, D. (2017). Exploring research on quality and reliability management through text mining methodology. International Journal of Quality & Reliability Management, vol. 34: 7, pp. 975-1014.    

Lilja, J. , Hansen, D. , Fredrikson, J. & Richardsson, D. (2017). Is Innovation the Future of Quality Management? : Searching for signs of quality and innovation management merging. International Journal of Quality and Service Sciences, vol. 9: 3-4, pp. 232-240.    

Palm, K. & Lilja, J. (2017). Key enabling factors for organizational ambidexterity in the public sector. International Journal of Quality and Service Sciences, vol. 9: 1, pp. 2-20.    

Kahm, T. & Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, pp. 49-56.    

Åslund, A. & Bäckström, I. (2017). Management processes and management’s role in customer value creation. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 148-164.    

Warne, M. , Snyder, K. & Gillander Gådin, K. (2017). Participation and support – associations with Swedish pupils’ positive health. International Journal of Circumpolar Health, vol. 76: 1    

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2017). Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 498-518.    

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.    

Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.    

Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.  

Eriksson, H. , Gremyr, I. , Bergqvist, B. , Garvare, R. , Fundin, A. , Wiklund, H. , Wester, M. & Sörqvist, L. (2016). Exploring quality challenges and the validity of excellence models. International Journal of Operations & Production Management, vol. 36: 10, pp. 1201-1221.  

Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.    

Åslund, A. & Bäckström, I. (2016). Management and customer value creation – learning from successful societal entrepreneurs. International Journal of Quality and Service Sciences,

Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.    

Palm, K. , Lilja, J. & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence, vol. 7: 1-2, pp. 34-47.  

Palm, K. , Lilja, J. & Wiklund, H. (2015). Agencies, it’s Time to Innovate! : Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences, vol. 7: 1, pp. 34-49.  

Åslund, A. & Bäckström, I. (2015). Creation of value to the society : a process map of the societal entrepreneurship area. Total Quality Management and Business Excellence, vol. 26: 4, pp. 385-399.  

Snyder, K. (2015). Engaged leaders develop schools as quality organisations. International Journal of Quality and Service Sciences, vol. 7: 2-3, pp. 217-229.  

Snyder, k. (2015). Exploring digital culture in virtual teams: Implications for leading and developing distributed organisations. Journal of Organisational Transformation and Social Change, vol. 12: 3, pp. 211-233.  

Snyder, K. & Cooper, K. (2015). Innovating schools through dialogic arts-based practice : ingredients for engaging students with a whole new mind. Journal of Learning Through the Arts, vol. 11: 1    

Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.    

Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.    

Lilja, J. & Richardsson, D. (2015). Why is it Suddenly so Easy to Change?. International Journal of Quality and Service Sciences, vol. 7: 2/3, pp. 334-348.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2014). Adaptation and validation of a positive health scale for adolescents. Social Indicators Research, vol. 119: 2, pp. 1079-1093.  

Bäckström, I. , Lagrosen, Y. & Eriksson, L. (2014). Change of the quality management culture through health-promotion activities?. Total Quality Management and Business Excellence, vol. 25: 11-12, pp. 1236-1246.  

Stenmark, P. & Lilja, J. (2014). Designing for the satisfaction of high-level needs : introducing the Ideation Need Mapping (INM) methodology. The TQM Journal, vol. 26: 6, pp. 639-649.    

Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.  

Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.  

Lilja, J. & Richardsson, D. (2013). Getting Over the Bridge : “Three Billy Goats Gruff” as a Metaphor for the Start and Development of an AI-Community of Practice in Mid Sweden. AI practioner, vol. 15: 2, pp. 41-47.  

Warne, M. , Gillander Gådin, K. & Snyder, K. (2013). Photovoice: An opportunity and challenge for students' genuine participation. Health Promotion International, vol. 28: 3, pp. 299-310.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2013). Promoting an Equal and Healthy Environment : Swedish Students' View of the Daily Life at School. Qualitative Health Research, vol. 23: 10, pp. 1354-1368.  

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2012). A health-related quality management approach to evaluating health promotion activities. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 76-85.    

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. Quality Innovation Prosperity, vol. 16: 2, pp. 71-83.    

Lagrosen, Y. , Bäckström, I. & Wiklund, H. (2012). Approach for measuring health-related quality management. The TQM Journal, vol. 24: 1, pp. 59-71.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.    

Lilja, J. & Richardsson, D. (2012). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 4-15.  

Larsson, J. , Landstad, B. , Wiklund, H. & Vinberg, S. (2011). Control charts as an early warning system for workplace health outcomes. Work, vol. 39: 4, pp. 409-425.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.  

Snyder, K. (2010). Living other becoming me: is it lagom yet?. Race Equality Teaching, vol. 28: 3

snyder, k. , Panichi, L. & Lindberg, O. (2010). On the issue of quality of experience in technology supported learning. Designs for Learning, vol. 3: 1-2, pp. 42-53.

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2010). The relationship between quality management and employee health - : exploring the underlying dimensions. International Journal of Productivity and Quality Management, vol. 5: 2, pp. 109-123.  

Bäckström, I. , Larsson, J. & Wiklund, H. (2009). Are healthy and successful organizations working accordingly to Quality Management?. International journal of workplace health management, vol. 2: 3, pp. 245-257.  

Snyder, K. (2009). II nuovo compito dei leader : A new task for school leaders. Dirigenti scuola, : 3, pp. 86-90.

Larsson, J. , Bäckström, I. & Wiklund, H. (2009). Leadership and organizational behaviour : Similarities between three award-winning organizations. International Journal of Management Practice, vol. 3: 4, pp. 327-345.  

Lilja, J. & Wiklund, H. (2007). A two-dimensional perspective on attractive quality. Total Quality Management and Business Excellence, vol. 18: 6, pp. 667-679.  

Snyder, K. (2007). Global emancipation through educational social networks : Shaping a new dialogue of action through community.. Linköping Electronic Conference Proceedings, vol. 21, pp. 1-6.

Larsson, J. , Vinberg, S. & Wiklund, H. (2007). Leadership, quality and health: using McGregor's X and Y theory for analyzing values in relation to methodologies and outcomes. Total Quality Management and Business Excellence, vol. 18: 9-10, pp. 1147-1168.  

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2007). Quality management and health : a double connection. International Journal of Quality & Reliability Management, vol. 24: 1, pp. 49-61.  

Snyder, K. M. (2007). The Digital culture and Peda-Socio transformation.. Seminar.net, vol. 3: 1, pp. 1-15.  

Snyder, K. (2007). The european quality benchmark system : Helping teachers work with information to sustain change. European Journal of Education, vol. 42: 3, pp. 425-435.  

Lilja, J. & Wiklund, H. (2006). Obstacles to the creation of attractive quality. The TQM Journal, vol. 18: 1, pp. 55-66.  

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundström, U. (2005). Entrepreneurship Education: Salvation or Damnation?. Journal of Entrepreneurship Education, vol. 8, pp. 7-19.

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. The Asian Journal of Quality, vol. 6: 3, pp. 38-55.

Harnesk, R. , Schön, K. & Bäckström, I. (2005). How successful Swedish organisations achieve sustaniable health. International Journal of Management Practice, vol. 1: 3, pp. 233-250.  

Snyder, K. (2005). The digital culture and communication : more than just classroom learning. Seminar.net, vol. 1: 2, pp. 1-9.  

Bäckström, M. & Wiklund, H. (2004). QFD as a tool to improve quality control in a complex manufacturing environment. The Asian Journal on Quality, vol. 5: 1, pp. 10-22.

Eriksson, H. , Johansson, F. & Wiklund, H. (2003). Effects of In-Company Quality Awards on Organizational Performance. Total quality management (Print), vol. 14: 2, pp. 235-242.  

Wiklund, H. , Klefsjö, B. , Sandvik Wiklund, P. & Edvardsson, B. (2003). Innovation and TQM in Swedish higher education institutions - possibilities and pitfalls. TQM Magazine, vol. 15: 2, pp. 99-107.  

Isaksson, R. & Wiklund, H. (2002). On the use of process management in the Third World. Total quality management (Print), vol. 13: 4, pp. 419-426.  

Boothroyd, R. A. , Stiles, P. , Snyder, K. & Zong, X. (2002). Service Penetration by persons with severe mental illness: How should it be measured?. Journal of Behavioral Health Services & Research, vol. 29: 2, pp. 198-207.

Isaksson, R. & Wiklund, H. (2002). Spotlight on process measurements. Qualityworld, vol. March, pp. 12-15.

Wiklund, H. & Sandvik Wiklund, P. (2002). Widening the Six Sigma concept : An approach to improve organisational learning. Total Quality Management, vol. 13: 2, pp. 233-239.  

Rosén, D. , Olsson, J. & Hedlund, C. (2001). Membrane Covered Electrically Isolated Through-Wafer Via Holes. Journal of Micromechanics and Microengineering, vol. 11: 4, pp. 344-347.  

Jonsson, K. , Köhler, J. , Hedlund, C. & Stenmark, L. (2001). Oxygen Plasma Wafer Bonding Evaluated by the Weibull Fracture Probability Method. Journal of Micromechanics and Microengineering, vol. 11: 4, pp. 364-370.  

Klefsjö, B. & Wiklund, H. (2001). Sex sigma : Ett arbetssätt för offensiv kvalitetsutveckling. Kvalitetsmagasinet, vol. 12: 3, pp. 36-39.

Köhler, J. , Strandman, C. , Vallin, Ö. , Hedlund, C. & Bäcklund, Y. (2001). Silicon fusion bond interfaces resilient to wet anisotropic etchants. Journal of Micromechanics and Microengineering, vol. 11, pp. 359-363.  

Klefsjö, B. , Wiklund, H. & Edgeman, R. L. (2001). Six sigma seen as a methodology for total quality management. Measuring Business Excellence, vol. 5: 1, pp. 31-35.  

Wiklund, H. & Sandvik Wiklund, P. (2000). Editorial for a special issue on industrial statistics. International Journal of Reliability, Quality and Safety Engineering (IJRQSE), vol. 7: 4, pp. 269-270.

Pasquariello, D. , Hedlund, C. & Hjort, K. (2000). Oxidation and induced damages in oxygen plasma in situ wafer bonding. Journal of the Electrochemical Society, vol. 147: 7, pp. 2699-2703.  

Jonsson, L. , Westlinder, J. , Engelmark, F. , Hedlund, C. , Du, J. , Smith, U. & Blom, H. (2000). Patterning of tantalum pentoxide, a high epsilon material, by inductively coupled plasma etching. Journal of Vacuum Science and Technology B, vol. 18: 4, pp. 1906-1910.  

Xie, M. , Goh, T. N. , Wiklund, H. & Tang, X. Y. (2000). Statistical monitoring and decision-making of tool wear processes. International Journal of Reliability, Quality and Safety Engineering (IJRQSE), vol. 7: 4, pp. 331-340.

Pasquariello, D. , Lindeberg, M. , Hedlund, C. & Hjort, K. (2000). Surface energy as a function of self-bias voltage in oxygen plasma wafer bonding. Sensors and Actuators A-Physical, vol. A82, pp. 239-244.  

Wiklund, H. & Sandvik Wiklund, P. (1999). A collaboration concept for TQM implementation in small and medium sized enterprises. International Journal of Applied Quality Management, vol. 2: 1, pp. 101-115.  

Wiklund, H. (1999). A statistical approach to real-time quality control. International Journal of Production Research, vol. 37: 18, pp. 4141-4156.  

Jonsson, L. , Hedlund, C. , Katardjiev, I. & Berg, S. (1999). Compositional variations of sputter deposited Ti/W barrier layers on substrates with pronounced surface topography. Thin Solid Films, vol. 348: 1-2, pp. 227-232.  

Thornell, G. , Ericson, F. , Hedlund, C. , Ohrmalm, J. , Schweitz, J. & Portnoff, G. (1999). Residual stress in sputtered gold films on quartz measured by the cantilever beam deflection technique. IEEE Transactions on Ultrasonics, Ferroelectrics and Frequency Control, vol. 46: 4, pp. 981-992.

Wiklund, H. & Sandvik Wiklund, P. (1999). Student focused design and iImprovement of university courses. Managing Service Quality, vol. 9: 6, pp. 434-443.  

Wiklund, H. (1998). Bayesian and Regression Approaches to On-Line Prediction of Residual Tool Life. Quality and Reliability Engineering International, vol. 14: 5, pp. 303-309.  

Bäckström, M. & Wiklund, H. (1998). Development of a multi-tooth approach to tool condition monitoring in milling. Insight, vol. 40: 8, pp. 548-552.

Rangsten, P. , Hedlund, C. , Katardjiev, I. & Backlund, Y. (1998). Etch rates of crystallographic planes in Z-cut quartz - experiments and simulation. Journal of Micromechanics and Microengineering, vol. 8: 1, pp. 1-6.  

Schaepkens, M. , Oehrlein, G. S. , Hedlund, C. , Jonsson, L. & Blom, H. (1998). Selective SiO2-to-Si3N4 etching in inductively coupled fluorocarbon plasmas: Angular dependence of SiO2 and Si3N4 etching rates. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. A16: 6, pp. 3281  

Hedlund, C. , Jonsson, L. , Katardjiev, I. , Berg, S. & Blom, H. (1997). Angular dependence of the polysilicon etch rate during dry etching in SF6 and Cl-2. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 15: 3, pp. 686-691.  

Wiklund, H. , Sandvik Wiklund, P. & Karlsson, S. (1997). Continuous quality improvement : An unique cooperation between industry and university. Sigma: tijdschrift voor excellent ondernemen, vol. 42: 6, pp. 16-20.

Shamrai, K. P. , Virko, V. F. , Blom, H. , Pavlenko, V. P. , Taranov, V. B. , Jonsson, L. , Hedlund, C. & Berg, S. (1997). Discharge disruptions in a helicon plasma source. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 15: 6, pp. 2864-2874.  

MacAlister, J. E. , Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1997). The educational quality benchmark system: A response to issues of at-risk youth. National Forum of Educational Administration and Supervision Journal, vol. 14: 3

Isaksson, R. & Wiklund, H. (1997). What is really a Learning Organisation?. Kvalitetsmagasinet, vol. 8: 3, pp. 46-48.

Hedlund, C. , Strandman, C. , Katardjiev, I. , Bäcklund, Y. , Berg, S. & Blom, H. (1996). A Method for the Determination of the Angular Dependence during Dry Etching. Journal of Vacuum Science & Technology B, vol. 14: 5, pp. 3239  

snyder, k. & Snyder, K. J. (1996). Developing integrated work cultures: findings from a study of school change. NASSP Bulletin, vol. 80: 576

Wiklund, H. (1996). Högteknologisk tillverkning kräver ny kvalitetsstyrning.. Magasinet Verkstäderna, vol. 92: 5, pp. 25-26.

Novak, A. & Wiklund, H. (1996). On-Line prediction of the tool lLife. CIRP Annals - manufacturing technology, vol. 45: 1, pp. 93-97.  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1996). Principals speak out on changing school work cultures. Journal of Staff Development, vol. 17: 1

Snyder, K. M. , Acker-Hocevar, M. & Snyder, K. J. (1995). Changing school work cultures: Issues and dilemnas. Journal of the British Educational Management Society,

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Chaos theory as a lens for advancing quality schooling. Journal of British Educational Management and Administration Society,

Jonsson, L. , Hedlund, C. , Katardjiev, I. , Barklund, A. , Blom, H. & Berg, S. (1995). Controlled topography production - True 3D simulation and experiment. Vacuum, vol. 46, pp. 971-975.  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Reframing school work cultures over time: The Principal's perspective. National Forum of Applied Educational Research Journal, vol. 9: 1, pp. 3-14.

Hedlund, C. , Blom, H. & Berg, S. (1994). Microloading effect in reactive ion etching. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 12: 4, pp. 1962-1965.  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1994). Organizational development in transition: The Schooling perspective. ERIC EA 026 086,

Hedlund, C. , Carlsson, P. , Blom, H. , Berg, S. & Katardjiev, I. V. (1994). Preferential sputtering of silicon from metal silicides at elevated temperatures. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 12: 4, pp. 1542-1546.

Snyder, K. J. , Acker-Hocevar, M. & snyder, K. M. (1994). Typology for principals of learning organisations committed to reforming work cultures. ERIC ED 3723496 RA 025941,

Hedlund, C. , Lindberg, U. & Söderkvist, U. (1993). Anisotropic etching of Z-cut quartz. Journal of Micromechanics and Microengineering, vol. 3, pp. 65-73.

Novak, A. & Wiklund, H. (1993). Reliability improvement of tool-wear monitoring. C I R P Annals, vol. 42: 1, pp. 63-66.

Novak, A. , Wiklund, H. & Persson, H. (1992). Modelling of Turning Process Based on Acoustic Emission Measurement. Journal of manufacturing systems, vol. 21: 1, pp. 39-43.

Wiklund, H. & Sandvik-Wiklund, P. (1992). Offensivt kvalitetsarbete : SPS - slutsteg i förbättringsprocessen. Verkstäderna, vol. 88: 5, pp. 44-48.

Hedlund, C. , Bucht, U. & Söderkvist, J. (1992). Two-dimensional etching diagrams for z-cut quartz. Journal of Micromechanics and Microengineering, vol. 2, pp. 215-217.

Åslund, A. & Lilja, J. (). Value Ripple Logic - Customer Value Creation from a System View. ,

Books

Bergman, S. & Ingelsson, P. (2023). Studenternas Bullet Journal : Så tar du dina studier i mål. Lund : Studentlitteratur AB

Bergman, B. , Bäckström, I. , Garvare, R. & Klefsjö, B. (2022). Quality : from Customer Needs to Customer Satisfaction. Studentlitteratur AB

Snyder, K. M. & Wagenius, M. (2021). The Rainbow Runners : A Sleddog Adventure. Stockholm : Books on Demand

Andreasson, E. , Solveig, G. , Stenmark, P. , Persson Slumpi, T. , Ahlin, K. , Johansson, K. , Lilja, j. , Hedlund, C. & et al. (2020). Kokbok för förändringsledare : Metoder för att stötta engagerade människor att förverkliga idéer. Mid Sweden University  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2011). Chinese translation of Living on the Edge of Chaos: leading Schools into the Global Age. Bejing : Education Science Publishing House

Snyder, K. , Acker-Hocevar, M. & Snyder, K. (2008). Living on the edge of chaos: Leading schools into the global age. milwakee, Wisconsin : ASQ Quality Press

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2000). Living on the Edge of Chaos : Leading Schools into the Global Age. Second edition. Milwaukee, Wee : ASQ Quality Press

Chapters in books

Mårtensson, A. & Snyder, K. M. (2023). Approaching system thinking in schools by linking quality and sustainability: : moving from theory to practice. In Systems Thinking for Sustainable Schooling : A Mindshift for Educators to Lead and Achieve Quality Schools. Rowman & Littlefield Publishers (School Leadership). pp. 90-105.

Snyder, K. M. (2023). Expanding How We Think about Quality in Education. In Systems Thinking for Sustainable Schooling : A Mindshift for Educators to Lead and Achieve Quality Schools. Rowman & Littlefield Publishers (School Leadership). pp. 17-32.

Snyder, K. M. (2023). Storytelling as a Strategic Leadership Tool. In Regenerating Education as a Living System : Success Stories of Systems Thinking in Action. Rowman & Littlefield Publishers.

Snyder, K. J. & Snyder, K. M. (2021). Building Sustainable Systems for Schooling in Turbulent Times : Big ideas from the sciences. In Crisis and Pandemic Leadership : Implications for meeting the needs of students, teachers and parents. London : Rowman & Littlefield Publishers. pp. 7-22.

Lilja, J. , Hansen, D. , Richardsson, D. & Svedin, I. (2021). How Quality Management Needs Emergence for Engaging the 2030 Agenda. In Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution - Sustainability and Value Co-creation. London : World Scientific Pub Co Pte Ltd. pp. 259-294.  

Hansen, D. & Lilja, J. (2021). Leading Quality Management Transformation in Complexity Through Adaptive Space and Metaphors. In Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution — Sustainability and Value Co-creation. London : World Scientific Publishing. pp. 203-230.  

Bäckström, I. & Sjöstedt Landén, A. (2017). Bortom New Public Management? Berättelser om arbetssituationen i akademin. In Mitt, ditt och vårt universitet : Att förstå något gemensamt. Sundsvall/Östersund : Mid Sweden University. pp. 59-72.    

Snyder, K. & Björkman, C. (2016). Systematisk skol- och kvalitetsutveckling med SWCP School Work Culture Profile. In Metodhandbok för förskolechefer och rektorer. Stockholm : Studentlitteratur AB. pp. 143-163.

Snyder, K. & Björkman, C. (2015). Systematisk skol- och kvalitetsutveckling med School Work Culture Profile. In Metodhandbok för förskolechefer och rektorer. Sundsvall : Mittuniversitet Regionalt Utvecklingsnätverk. pp. 111-130.

Knyder, K. (2014). Concept maps, voice thread and visual images : Helping educators spawn divergent thinking and dialogic learning. In Cases on teaching critical thinking through visual representation strategies. Hershey Pennsylvania : IGI Global. pp. 387-417.  

Bäckström, I. & Åslund, A. (2014). Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet. In Samhällsentreprenörskap – samverkande för lokal utveckling. Sundsvall : Mittuniversitetet (Social Science Reports from Mid Sweden University). pp. 195-209.

Snyder, K. & Cooper, K. (2012). Upptäcka, uttrycka och utveckla genom berättelse och bild: betydelsen för estetiska lärprocesser för pedagogik. In Medier-Bild-Pedagogik. Flensburg University Press.

Kuzmin, L. , Dahlén, L. , Ebrahimzadeh, R. & Wiklund, H. (2009). Comparison of Ski Running Surfaces Machined by Various Stone Grinding Equipments. In The Impact of Technology on Sport III. Melbourne, Australia : RMIT University. pp. 27-31.

Bäckström, M. , Kuzmin, L. , Rännar, L. & Wiklund, H. (2009). Critical Factors Influencing Loss of Time after Shooting - A Case Study Performed During the 2008 IBU Biathlon World Championships. In The Impact of Technology on Sport III.. pp. 33-37.

Lagrosen, Y. , Lagrosen, S. & Bäckström, I. (2006). Kvalitetsutveckling i vården. In HEL : Hälso- och sjukvårdens ekonomi och logistik. Göteborg : Sahlgrenska akademin vid Göteborgs universitet. pp. 112-121.

Snyder, K. (2005). Is dialogue possible online? : Findings from an international study of educators engaged in professional mentoring groups in a web-based environment. In Creating successful telementoring programs. Greenwich : Information Age Publishing. pp. 273-294.

Snyder, K. & Acker-Hocevar, M. (2003). Building International Cultures of Synergy through online social networks. In Global perspectives on mentoring : : Transforming contexts, communities, and cultures. Greenwich, Conn. : Information Age Publishing. pp. 436-.

Snyder, K. & Wagenius, M. (2002). Building International education networks through ICT : Possibilities and Challenges. In Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. pp. 240-.

Snyder, K. & Wagenius, M. (2002). International Connections through ICT : Expanding the training and development of teachers and school leaders. In Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. pp. 240-.

Wiklund, H. & Wiklund, P. S. (2000). Learning and service quality improvement in a manufacturing organisation. In Quality in service conference (7 : 2000 : Karlstad). New York : ISQA (International Service Quality Association). pp. 454-.

Wiklund, H. (2000). Student-driven improvement work. In Towards best practise : quality improvement initiatives in Nordic higher education institutions. Köpenhamn : Nordisk ministerråd (TemaNord). pp. 162-.

Tang, X. Y. , Xie, M. , Goh, T. N. & Wiklund, H. (1999). Process Monitoring Using Double Exponential Smoothing Technique with an Application to Tool Wear Processes. In Control of Industrial Processes.. pp. 194-199.

Novak, A. & Wiklund, H. (1993). Relationships between product performance and total quality costs. In Advances in Industrial Engineering. Amsterdam : Elsevier. pp. 415-418.

Conference papers

Lilja, J. , Zimic, S. , Ness, O. & von Heimburg, D. (2023). Being in Right Relationship when Co-creating Youth Wellbeing and Social Justice : Exploring and sparking a relational shift. Paper presented at the Conference Social Inequity and Social Justice, Tromsø, 24-25 augusti, 2023

Hedlund, C. , Jørgensen, R. , Lilja, J. & Gutke-Bergqvist, A. (2023). Can mapping intentions towards sustainability expand reuse and circularity in building industry?. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Östberg, L. & Eriksson, M. (2023). Collaborative improvement as driver for excellence – findings from a systematic literature review. In 26th Excellence in Services International Conference (31 August – 1 September 2023, University of West Scotland, Paisley) : Conference Proceedings.  

Bäckström, I. , Sten, L. , Persson Slumpi, T. & Bolin, M. (2023). Experiences with and causes of work interruptions and fragmentation in academia - How can they be managed?. In 26th Excellence In Services International Conference (EISIC).  

Lilja, J. , Snyder, K. , Jørgensen, R. , Hedlund, C. & Östberg, L. (2023). Exploring an ecosystemic and regenerative approach to quality management : towards new theory and practice for a living world. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Fundin, A. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Westin, L. (2023). Management towards sustainable behaviour in organizations by measuring organizational culture. In EurOMA conference – European Operations Management Association.

Snyder, K. , Lilja, J. & Östberg, L. (2023). Reimagining research on organisations as living systems through participatory and arts-based practices : Insights from the field. Paper presented at the NEON Conference

Jørgensen, R. , Lilja, J. , Hedlund, C. & Pedersen, T. (2023). Stop destroying waste : how collaboration in take-back systems creates value instead of waste. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Sten, L. , Ingelsson, P. , Häggström, M. & Bäckström, I. (2023). The relationship between teamwork and sustainable quality culture in transitional care. In Proceedings of Excellence In Services International Conference (EISIC).  

Mårtensson, A. & Snyder, K. (2023). Utmaningar och möjligheter vid förändring av styrmodeller i offentlig sektorn som eftersträvar en hållbar verksamhet. Paper presented at the NEON Conference 2023

Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). A Hospital Without Departments?. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 957--958.  

Bäckström, I. , Ingelsson, P. & Hasselblad, A. (2022). A Model For Creating A Shared Picture Of Customer Expectations. In The 25th Excellence in Services International Conference.

Snyder, K. M. (2022). Arts-based Interventions in Business : Understanding “value-added” for sustainable quality development. In PROCEEDINGS of the 28th Annual Conference, International Sustainable Development Research Society: : Sustainable Development and Courage: Culture, Art and Human Rights. Stockholm, Sweden : . pp. 1749--1767.

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.

Hasselblad, A. , Bäckström, I. , Ingelsson, P. & Olsson, L. (2022). Capturing Citizens Experienced Value from Municipal Services : Developing an Evaluation Model in a Swedish Municipal Project. In 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Kuala Lumpur : . pp. 1266--1270.  

Sten, L. , Ingelsson, P. & Häggström, M. (2022). Characteristics and success factors for top management teams in managing organizations towards sustainable quality culture – a scoping review. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 961--976.  

Lilja, J. & Johansson, C. (2022). Creating Space for Emergence of Collective Learning and Action for Sustainable Development : Action research at Mid Sweden University. In Proceedings of the the OLKC conference 2022.

Mårtensson, A. & Snyder, K. (2022). Developing organizational systems that link quality managment and sustainability : moving from theory to practice. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 935--956.  

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach. In Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.  

Snyder, K. M. & Turesky, E. (2022). Fostering narratives through arts-based research : A methodological exploration. In PROCEEDINGS of the 28th Annual Conference, International Sustainable Development Research Society : Sustainable Development and Courage: Culture, Art and Human Rights. Stockholm : . pp. 68--84.

Snyder, K. M. (2022). Hur hållbar är kvalitet i skolan? : Reflections and challenges from a collective voice. Paper presented at the Bättreskolor Rikskonferens 2022: kvalitet för en hållbar skola

Eriksson, M. & Hedlund, C. (2022). Preventative activities in public services : a study of Skolfam. In 25th EISIC conference proceeding.  

Johnson, M. , Snyder, K. & Lilja, J. (2022). Responsiveness to Change : How can the concept of Attractive Quality Enhance School Sustainability?. In Proceedings M2D2022: 9th International Conference on mechanics and materials in design.. pp. 997--1014.  

Sten, L. & Ingelsson, P. (2022). Sustainable quality culture and characteristics of top management teams : Can it be measured?. Paper presented at the 28th annual International Sustainable Development Research Society ISDRS conference, Stockholm, June 15-17, 2022.

Ingelsson, P. , Bäckström, I. , Sten, L. , Sten, L. & Häggström, M. (2022). Taking differences in quality culture into account when improving ICU transitional care.. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 925--926.  

Lilja, J. , Snyder, K. & Sten, L. (2022). Teaming for Quality in the VUCA Landscape : Exploring key elements for a progressive leap in team-based practices to drive quality, sustainability,and regeneration. In Proceedings of the 28th Annual Conference, International Sustainable Development Research Society : Sustainable Development and Courage: Culture, Art and Human Rights. Stockholm : . pp. 1606--1622.  

Stenmark, P. , Olsson Lindberg, M. & Olauzon, G. (2022). Towards organizational learning in higher education : Introducing a tool for course development. Paper presented at the Organizational Learning, Knowledge and Capabilities (OLKC), Trollhättan, Sweden, September 7-9, 2022

Snyder, K. , Johnson, M. & Snyder, K. J. (2021). Going hybrid on a dime : Lessons from schooling during the pandemic and implications for sustainable quality in education. In ICERI2021 Proceedings.. pp. 4503--4512.  

Snyder, K. & Snyder, K. J. (2021). Insights from the Pandemic about how to lead and develop sustainable quality in organizations. Paper presented at the 27th Annual Conference International Sustainable Development Research Society, Östersund, Sweden, [DIGITAL], July 13–15 2021.  

Snyder, K. & Snyder, K. (2021). Leading sustainable quality in organisations : Insights from the pandemic. In Accelerating the progress towards the 2030 SDGs in times of crisis. Östersund : . pp. 2017--2035.  

Ahlin, K. & Snyder, K. (2021). Person-centred Health Care Resting on Digitization and Systematic Processes : A position paper. In GLOBAL HEALTH 2021 The Tenth International Conference on Global Health Challenges.  

Snyder, K. J. & Snyder, K. (2021). The human networked organization : toward contemporary quality management and sustainability. In Accelerating the progress towards the 2030 SDGs in times of crisis. Östersund : . pp. 1997--2016.  

Snyder, K. J. & Snyder, K. (2021). The Role of Human Network Systems for Leading Sustainable Quality in Organisations. In Proceedings of the 27th Annual Conference, International Sustainable Development Research Society : Accelerating the progress towards the 2030 SDGs in times of crisis.. Östersund : (annual conference international sustainable development society,). pp. 1997--2016.

Mårtensson, A. (2020). Students' learning about social sustainability by exploring customer values. Paper presented at the The 2nd international Education With Sustainability Conference, Östersund, 13 August, 2020

Åslund, A. , Eriksson, M. & Bäckström, I. (2019). A complementary Quality Management value to support sustainable development. Paper presented at the The 22nd QMOD conference at Krakow, Poland, October 13-15, 2019.  

Lilja, J. , Hansen, D. & Richardsson, D. (2019). Accelerating sustainable society and a flourishing Scandinavia through a living and communicating network of AI-summits. Paper presented at the 2019 World Appreciative Inquiry Conference, 19th to 22nd March, Nice, France, 2019  

Ingelsson, P. , Sten, L. , Bäckström, I. & Häggström, M. (2019). Assessing Quality Management culture in order to develop ICU transitional care. In 22nd QMOD conference : Quality and Service Sciences ICQSS 2019.

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.

Bäckström, I. , Ingelsson, P. , Johansson, C. , Hamrin, S. & Bergman, S. (2019). Communicative Leadership development conduction to impact on   Quality culture and co-worker health. In 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund :

Hansen, D. & Lilja, J. (2019). Complexity Quality Management : Enabling Leadership, Adaptive Space & Metaphors. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Wiklund, H. (2019). Design of Quality Management Systems in Higher Education - The Swedish Way. In Proceedings of the 22nd QMOD-ICQSS Conference 2019 : Leadership Strategies for Quality, Sustainability and Innovation in the 4th Industrial Revolution. Lund :

Stenmark, P. & Lilja, J. (2019). Drumming as a Key to Quality Improvement Action in the Emergence Paradigm of TQM. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Snyder, K. (2019). Enhancing the “people dimension” in quality through arts-based intervention: : exciting possibilities for value co-creation and healthy work environments. In Quality Management and Organisational Development.

Hedlund, C. & Stenmark, P. (2019). Exploring the Impact of Consumer Attitudes on Reusage and Waste Prevention. In 22nd QMOD conference : Conference on Quality and Service Sciences ICQSS 2019, 13-15 October 2019, Krakow, Poland. Lund :

Lilja, J. , Hansen, D. , Richardsson, D. & Svedin, I. (2019). How Quality Management Needs Emergence for Engaging Agenda 2030 : As “improving” increasingly means getting a complex system to take transformative steps towards sustainability and flourishing. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Häggström, M. , Sten, L. , Bäckström, I. & Ingelsson, P. (2019). How to improve the transfer process from intensive care to general wards - listening to the co-workers. In Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund. Lund :

Palm, K. & Lilja, J. (2019). Innovation Lab 2030 : Finding out how to Move Towards the Agenda 2030 Together in a Complex Alliance of Swedish Authorities. Paper presented at the IRSPM 2019 Conference - Renewing Public Management for Stewardship, Innovation and Impact, April 16-18, 2019, Wellington, New Zealand.

Lilja, J. , Hansen, D. & Richardsson, D. (2019). The Best After Summit Drumming Ever : Sharing and co-creating on how to keep the generative connections alive and get progress after AI-Summits -“Drumming, dancing and doing”. Paper presented at the World Appreciative Inquiry Conference 2019, 19th to 22nd March, 2019, Nice, France.  

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2019). The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward. Paper presented at the 22nd QMOD-ICQSS Conference, Krakow, 13-15 October, 2019

Snyder, K. , Henrik, E. & Hendry, R. (2019). The Management Index : Simplifying business excellence to enhance quality. In Quality Management and organisational development (QMOD).

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Adapting a Lean leadership-training program within a health care organization through co-creation. In 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK.

Ingelsson, P. , Snyder, K. & Bäckström, I. (2018). Developing value-based leadership for sustainable quality development : Let’s do it. Paper presented at the 30th Shingo Conference, Optimize the Journey, Orlando, Florida, April 11-12, 2018

Boström, J. , Hillborg, H. & Lilja, J. (2018). Exploring Cultural Dynamics and Tensions when Applying Design Thinking for Improving Healthcare Quality : What is really going on?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Carnerud, D. & Bäckström, I. (2018). Four Decades of Research on Quality : Summarizing, Trendspotting and Looking Ahead. Paper presented at the 21st QMOD-ICQSS International Conference, Cardiff University, Wales, UK, 22-24 August 2018

Häggström, M. , Bäckström, I. , Ingelsson, P. & Carina, E. (2018). How can patient transfers be improved by combining QM, Nursing and Health care sciences?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Hansen, D. , Lilja, J. & Jørgensen, R. (2018). How Positive Practices at Work can Accelerate Transformation to a Lean Improvement Culture and Improve Organizational Effectiveness. In BOOK OF ABSTRACTS : 9th European Conference on Positive Psychology.

Mårtensson, A. & Ingelsson, P. (2018). Measuring Sustainability through values : Developing and Testing of Statements in a Questionnaire. In 21st QMOD-ICQSS Conference.. pp. 1065--1072.

Snyder, K. (2018). Resonance listening: A concept to help address worker stress and improve communication & creativity. In Pin-C Conference Proceedings : Track III.

Stenmark, P. , Olsson Lindberg, M. , Barthelson, M. & Flodén, L. (2018). Ständiga förbättringar i högre utbildning : En modell för systematisk kursutveckling. Paper presented at the NU2018 - Det akademiska lärarskapet, Västerås, 9–11 oktober 2018

Lilja, J. , Abrahamsson, C. , Palm, K. & Hedlund, C. (2018). What Quality Management can Learn from Designers about Being Qualitative. In Proceedings for Pin-C 2018.  

Lilja, J. , Snyder, K. , Ahlin, K. & Persson Slumpi, T. (2018). Why Action Research and Quality Management is such a Nice Match : And How to Make them Dance without Falling. In Proceedings of the 21st QMOD conference : The Quality Movement, Where are we going ? - Past Present and Future.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Hansen, D. , Jørgensen, R. & Lilja, J. (2017). How daily operational meetings can support transformation to a lean improvement culture. Paper presented at the EUROMA 2017: Inspiring Operations Management, Warsaw, Poland, 2-6 juli, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Hansen, D. , Lilja, J. , Richardsson, D. & Jørgensen, R. (2017). Stop Burning Platforms! Quality Culture Requires Generative Metaphors. In Proceedings of the 20th QMOD Conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Abrahamsson, C. , Lilja, J. & Hedlund, C. (2017). Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities : A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation). Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2016). A Tool For Measuring Quality Culture. In 19th QMOD Proceedings: International Conference on Quality and Service Sciences : Building a Culture for Quality, Innovation and Sustainability.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.

Boström, J. , Hillborg, H. & Lilja, J. (2016). Cultural Impact of Applying User Involvement  for Improving Healthcare Quality : A review of the impact on attitudes, values and assumptions among healthcare professionals and users. In Proceedings of the 19th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.

Jørgensen, R. , Hansen, D. & Lilja, J. (2016). How positive practices can accelerate transformation to a Lean improvement culture. In EUROMA 2016.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.  

Lilja, J. , Hansen, D. , Fredrikson, J. & Richardssson, D. (2016). Is Innovation the Future of Quality Management? : Searching for signs of quality and innovation management merging in current practices and concepts. In Proceedings of the 19th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016

Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.  

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Stenmark, P. , Lilja, J. & Hansen, D. (2016). Using appreciative inquiry practices as a starting block for product innovation and development. Paper presented at the EUROMA 2016, june 17-22, Trondheim, Norway

Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Using the employee satisfaction survey as a tool for building organizational culture. In EurOMA Conference Proceedings : Interactions, 2016.  

Bäckström, I. , Rönnbäck, Å. & Cronemyr, P. (2016). What values are included in Quality Culture? – A theoretical and practical collaboration. In Building a Culture for Quality, Innovation and Sustainability.

Maria, W. , Snyder, K. & Gillander Gådin, K. (2016). When health in adolescents is measured as positive health. In The 8th Nordic Health Promotion Research Conference (NHPRC).

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.

Lilja, J. , Hansen, D. & Richardsson, D. (2015). Design Questions for Life : Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models. In Proceedings of the International Conference on Engineering Design, ICED.. pp. 163--172.

Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :

Zillinger, M. & Lilja, J. (2015). The geography of team park mobility : interpretations of visitor tracks, experiences and methods. In Proceedings of Nordic Geographers Meeting.  

Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. In Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :

Snyder, K. (2015). Vad krävs för att leda en skola idag? : Goda exempel från rektorer i Finland, USA och Sverige. Paper presented at the Bättre Skola 2015

Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. In 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.  

Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Carnerud, D. (2014). Exploration of text mining methodology through investigation of QMOD-ICQSS proceedings. Paper presented at the QMOD-ICQSS Prague, Czech Republic, 2014 (Sep. 3-5)  

Stenmark, P. & Lilja, J. (2014). Exploring a new methodology for customer- involved ideation with a focus on high-level Needs. Paper presented at the Qmod 2014

Åslund, A. & Bäckström, I. (2014). Factors and leadership behaviours in successful societal entrepreneurships that contribute to customer value. In 17th QMOD-ICQSS Conference on Quality and Service Science in Prague, Czech Republic : Entering the Experience Economy –from product quality to experience quality. Prague :

Palm, K. & Lilja, J. (2014). From Reducing to Dynamically Managing Operational Deviations in the Service Sector : Towards Integrating Quality and Innovation Management in Practice by Ambidextrous Deviation Management (ADM). Paper presented at the QMOD 2014 - Conference on Quality and Service Sciences

Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. In 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.  

Ahlin, K. & Ingelsson, P. (2013). Information management, Lean and efficiency:  are we focusing on the customer?. Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia  

Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. In 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.  

Bäckström, M. , Tinnsten, M. , Koptyug, A. , Rännar, L. , Carlsson, P. , Danvind, J. & Wiklund, H. (2013). Sports Technology Education at Mid Sweden University. In 6TH ASIA-PACIFIC CONGRESS ON SPORTS TECHNOLOGY (APCST). (Procedia Engineering). pp. 214--219.    

Åslund, A. & Lilja, J. (2013). Towards Capturing and Visualizing Value Creation : Exploring and Elaborating Attribute-Value Mapping. Paper presented at the 16th QMOD-ICQSS conference, Portoroz, Slovenia, 2013 (September 4-6)

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. In Proceedings of the 15th QMOD-ICQSS conference. Poznan, Poland :  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.  

Palm, K. & Lilja, J. (2012). Towards Improving InnovAbility : Elaborating on the Ability to Measure Innovation Quality in Service Organizations. In Electronic Proceedings of the 15th QMOD Conference.

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2011). A health-related Quality Management approach to evaluating health promotion activities.. In QMOD Conference on Quality and Service Sciences 2011 : From LearnAbility & InnovAbility to SustainAbility. San Sebastian : . pp. 188--197.  

Snyder, K. , Burden, K. , Beaudry, J. & Kuechel, T. (2011). Cross-cultural digital storytelling: implications for pedagogical innovation in schools. Paper presented at the DIVERSE

Stenmark, P. , Tinnsten, M. & Wiklund, H. (2011). Customer involvement in product development: experiences from Scandinavian outdoor companies. In Procedia Engineering.. pp. 583--543.    

Stenmark, P. & Lilja, J. (2011). Exploring environmental labeling as a means of product differentiation in the outdoor industry.

Åslund, A. , Bäckström, I. & Richardsson, D. (2011). Managing by Appreciative Leadership to create efficient organizations and healthy co-workers. Paper presented at the ICQSS 2011, 14th OMOD International Conference on Quality and Service Sciences, August, 2011, San Sebastian.  

Lilja, J. & Richardsson, D. (2011). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. Paper presented at the 14th QMOD Conference

Åslund, A. , Bäckström, I. & Wiklund, H. (2011). Soci(et)al entrepreneurship from a Quality Management perspective. In ICSB world conference : Back to the future, Changes in perspectives of global entrepreneurship and innovation. Stockholm :    

Bäckström, I. & Lagrosen, Y. (2010). Are successful organizations working in a way that provides co-workers with what they need to be healthy?. In 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010.

Snyder, K. (2010). Breaking ground across cultures: how visual communication is used to support peer-to-peer learning in an international project.

Panichi, L. , Lindberg, J. O. & Snyder, K. (2010). Determining quality of experience in virtual platforms.. In International conference on designs for learning - towards a new conceptualization of learning, Stockholm, 17-19 March, 2010.

Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. In Electronic Proceedings. Cottbus, Germany :

Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. In 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.  

Snyder, K. , Panichi, L. & Lindberg, O. (2010). Quality of experience: a missing piece in the equation for assessing learning in a digital age. In DIVERSE conference, 6-8 july 2010, Maine, USA.

Eriksson, M. & Wiklund, H. (2010). Towards Attractive Experiences. In 13th QMOD conference in Cottbus, Germany, 2010, 30/8-1/9.  

Snyder, K. (2009). Living other becoming me: is it "lagom" yet?. Paper presented at the R.A.W Event III Forms of Writing Emotions and Memories: Dilemmas and Emancipatory Practices

Snyder, K. & james, w. (2008). Global citizenship: what does it mean for schools and social roles in the 21st century.

Snyder, K. (2008). The digital culture and peda-socio transformation. In Beyond Distance Research Alliance Learning Futures conference 'The Campus and Beyond' . Leicester, England. 8-9 January 2008.

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Bäckström, I. & Lagrosen, Y. (2007). Developing a measurement system for health-related quality management.. In .

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.

Wiklund, H. & Svensson, M. (2007). The Useage of the Customer Concept in the Service Sector - A discussion with base in educational organisations. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development.

Snyder, K. (2006). Building a responsive future through educaiton: cultural contributions to a global challenge. In EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Network 7 : European Education Research Association.

Snyder, K. (2006). Education, communicaiton and culture: developing human in a technological age. In EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Session 4 : European Education Research Association.

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. In Conference on Quality Management for Organisational and Regional Development, Palermo, 29 June – 1 July 2005: 8th QMOD Conference.

Larsson, J. , Vinberg, S. & Wiklund, H. (2005). Leadership Values for Quality and Health - How does McGregor's X and Y Theory Influences Methodologies and Outcomes?. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 691--702.

Bäckström, I. , Larsson, J. & Wiklund, H. (2005). Management methodologies for sustaniable health : A case study at three Swedish organisations. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 703--712.

Lilja, J. & Wiklund, H. (2005). Quality Practice and External Customer Value : Critical reflections on the ideal linkage. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005, Palermo, Italien, 29.06.2005 - 01.07.2005... pp. 281--292.

Snyder, K. (2005). The digital Culture and Communication : More than just classroom learning. In Seminar.net : media, technology and lifelong learning.

Snyder, K. & Fredriksson, U. (2005). The knowledge society, quality and globalization: What does it mean for pedagogical development?.. Paper presented at the European Educational Research Association

Snyder, K. (2005). Using online communication for more than just classroom learning: What does it take?. Paper presented at the European Education Research Association

Lagrosen, Y. & Bäckström, I. (2005). Values of TQM and employee health: an exploration and comparison of two manufacturing departments. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 371--378.

From, J. , Holmgren, C. , Olofsson, A. , Snyder, K. & Karlsson, H. (2005). What is education in entrepreneurship education? : Paper presented at NFPF/NERA-conference in Oslo, March 10-12, 2005.. Paper presented at the NFPF

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundstöm, U. (2004). Entrepreneurship Education: Salvation or Damnation? : NERA Congress, Reykjavík 2004. In NERA Congress, Reykjavík 2004.

Edenhagen, G. , Bäckström, I. , Schön, L. & Wiklund, H. (2004). Improving continuing engineering education through institutional co-operation : a swedish case study. In Proceedings of the 9th World Conference on Continuing Engineering Education – Tokyo May 15–20, 2004 : 9th IACEE World Conference on Continuing Engineering Education.. pp. 195--200.

Snyder, K. M. & Snyder, K. J. (2004). Leadership for learning in the knowledge society: An international experience. : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. M. , Fredriksson, U. & Taube, K. (2004). Measuring quality, learning, and knowledge in the knowledge society : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. , Olofsson, A. & Karlsson, H. (2004). Schools and communities in partnership to foster entrepreneurship education. : European Educational Research Conference 2004.

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap, globalisering, kunskapssamhället och kvalitet. : Paper presentation: symposium om "begreppet ut/bildningsvetenskap" ett fösök att fånga det gemensamma I pedagogic, lärande, pedagoiskt arbete, didakti mm. October. Lärahögskolan I Stockholm och Pedagogiska Insitutionen vid stockholms Universitet..

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap: Globalisering, kunskapssamhället och kvalitet. : Symposium: Vad är ut/bildningsvetenskap?, Lärarhögskolan i Stockholm, oktober 2004.

Snyder, K. (2003). Building cultures of synergy for cross cultural mentoring online.

Snyder, K. , Olofsson, A. , Karlsson, H. , Holmgren, C. & From, J. (2003). Entrepreneurship Education: A Model for Stimulating Learning and School Development in the Knowledge Age?.

Sandvik Wiklund, P. & Wiklund, H. (2003). Increased focus on results and control instead of processes and enhancement : its impact on TQM in higher education. In Proceedings of The Sixth Quality Management and Organisational Development Conference (QMOD 2003) Paris, France 1-3 october 2003 - Paris.

Wiklund, H. , Isaksson, R. & Majstorovic, V. D. (2003). On the Importance of process measurements. In Proceedings / Second International Working Conference "Total Quality Management - Advanced and Intelligent Approaches", May 26. - 28, 2003, Kragujevac, Serbia & Montenegro. Belgrade :

Bäckström, M. & Wiklund, H. (2003). QFD as a Tool to Improve Quality Control in a Complex Manufacturing Environment. In Proceedings of The Sixth Quality Management and Organisational Development Conference (QMOD 2003) Paris, France 1-3 october 2003 - Paris.

Snyder, K. (2003). Stimulating dialogue online in cross cultural learning communities.

Snyder, K. (2002). Distance Education: Different Perspectives of Pedagogy and Technology for Degree and Non-Degreee Participants in an International Context : European Education Research Association. Sept 11-14.2002, Lisbon, Portugal..

Eriksson, H. , Johanson, F. & Wiklund, H. (2002). Effects of in-company quality awards on operational performance. In The 7. World congress for total quality management : business excellence, make it happen] : Proceedings, Verona, Italy, 25-27 June 2002: 2 b.. Verona :

Wiklund, H. , Kle