IT Services

Here you will find information and help related to IT issues and primarily directed towards students at Mid Sweden University.

Contact us

Phone: 010-142 80 00
E-mail: helpdesk@miun.se

Opening hours phone
Monday-Friday 08:00–11:30 and 13:00–16:00

You will find Helpdesk in Service centre monday to thursday between 11:30-13:00

Due to Covid-19 you will not find helpdesk at Service Centre for as long as we have restrictions. Please call us instead, we try to solve as much as we can over the phone.

For urgent matters always contact helpdesk by phone

When you submit a question:

If you need support, it is easier for us to localize the problem if we know exactly what is working or not. Before you call us or contact us via e-mail, please make sure that you have the following in order:

Your full name and date of birth
Your User Id (for example: maan0901 or moland)
Physical location of the problem (Your office, teaching area, dorm, library)
The name of the computer if you are in a computer room
Which OS your computer is running on (Windows XP, MacOS 10 or similar)
At program errors, which version of the programme you are using
A description of the problem (what are you trying to do, what´s happening)
If the problem is related to a webpage or similar, we want to know the URL to that page (http://www.miun.se/student) or at least the URL to the page where the link is.
When the problem occured - Has it ever worked? When was the last time you know it worked?
Error messages (if any, please write them down exactly as they are presented)