Here you will find information and help related to IT issues and primarily directed towards students at Mid Sweden University.
Contact us
Phone: 010-142 80 00
E-mail: helpdesk@miun.se
Opening hours phone
Monday-Friday 08:00–11:30 and 13:00–16:00
You will find Helpdesk in Service centre on Wednesdays from 10:00-12:00
For urgent matters always contact helpdesk by phone
When you submit a question:
If you need support, it is easier for us to localize the problem if we know exactly what is working or not. Before you call us or contact us via e-mail, please make sure that you have the following in order:
- Your full name and date of birth
- Your User Id (for example: maan0901 or moland)
- Physical location of the problem (Your office, teaching area, dorm, library)
- The name of the computer if you are in a computer room
- Which OS your computer is running on (Windows XP, MacOS 10 or similar)
- At program errors, which version of the programme you are using
- A description of the problem (what are you trying to do, what´s happening)
- If the problem is related to a webpage or similar, we want to know the URL to that page (http://www.miun.se/student) or at least the URL to the page where the link is.
- When the problem occurred - Has it ever worked? When was the last time you know it worked?
- Error messages (if any, please write them down exactly as they are presented)
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